Support teams are trained to close tickets.
Customer support workflows are built around answering customers and closing conversations. Chargebacks require a different process.
Performance-based chargeback recovery
Recover revenue you thought was lost.
We handle chargeback responses for DTC and ecommerce brands—from evidence collection to dispute preparation and submission.
No upfront fee · No monthly retainer · No hidden costs
Recovery example
$50,000
chargebacks successfully recovered
$40,000YOU KEEP
$10,000OUR 20% FEE
If we recover $0
You pay $0.
$200K+Revenue recovered
80+Businesses served
20%Success-based fee
$0Upfront & hidden fees
The problem
Chargebacks aren't just another support ticket.
A weak response can turn a recoverable transaction into permanently lost revenue.
The evidence is scattered.
Order data, tracking, payment records, customer conversations, policies, and fulfillment details can live across multiple systems.
Evidence must tell a story.
Simply attaching screenshots isn't enough. Evidence must be relevant, organized, and connected to the dispute reason.
Lost disputes add up quickly.
For a growing ecommerce brand, chargebacks can represent tens or hundreds of thousands of dollars in lost revenue.
Our process
From chargeback notification to recovery.
We take ownership of the operational work required to build a complete dispute response.
01 / STEP
Review
We review the dispute reason, transaction, and available information.
02 / STEP
Gather evidence
We collect order, payment, shipping, and customer-support records.
03 / STEP
Build the case
We organize relevant evidence into a clear, persuasive dispute package.
04 / STEP
Respond
We prepare and submit the response through the applicable platform.
05 / STEP
Recover
When revenue is recovered, our fee is 20% of the recovered amount.
Simple pricing
You only pay when we recover money.
No setup fee. No monthly subscription. No per-dispute charge. Our incentives are aligned with yours.
Success fee
20%
of revenue successfully recovered
- $0 upfront
- $0 monthly retainer
- $0 hidden fees
- No recovery = no fee
Recovery calculator
See what a 20% success fee looks like.
Enter an estimated amount of chargebacks you believe may be recoverable.
You keep$40,000after our 20% success fee.
Your success fee
$10,000
Only payable on revenue successfully recovered. This calculator is an illustration, not a guarantee of recovery.
Built for ecommerce
We work across the systems your team already uses.
Shopify
Order, customer, fulfillment, and transaction records.
Payment platforms
Chargeback and transaction information from your payment processor.
Customer support
Zendesk, Gorgias, Freshdesk, and other support records.
Tracking
Shipment, delivery, and fulfillment evidence.
Dispute data
We organize the details around each individual chargeback.
Your workflow
We adapt the process around your existing ecommerce operations.
FAQ
Questions, answered.
We charge 20% of revenue successfully recovered for your business. There are no upfront fees, monthly retainers, or hidden fees.
Free chargeback audit
Let's find out how much revenue you could recover.
Tell us about your chargeback situation, then create your secure account to connect your store.
What we'll review
Current chargeback volume
Approximate revenue lost
Payment processors
Current dispute workflow
Recovery opportunities